• We expect you to treat all our clinicians and staff with respect. We will not put up with violent or abusive patients and we may remove them from the practice list. You can view our Zero Tolerance statement here.
• If the clinicians need the receptionists to ask you for more information, please answer them as fully and clearly as possible.
• If you cannot keep an appointment, please let us know immediately.
• Our Practice staff are here to help you. Our aim is to be as polite and helpful as possible to all patients.
• If you consider that you have been treated unfairly or inappropriately, you can leave feedback using our online feedback form and staff will respond to your feedback as soon as possible.