All clinicians, including locum’s, will have your records available during the consultation. Our clinician appointments tend to be for routine matters that another member of the team cannot deal with. We ask that you book one appointment to discuss each individual problem you have. This is so the clinician has time to spend concentrating on each issue, without having to rush and possibly miss any details.
To continue to improve patient care you may be asked some questions to enable us to make the most appropriate appointment for your needs. If you would like to speak in private, we can offer you a side room to speak one to one with a member of our reception team.
Urgent appointments
You can request an urgent appointment for today or tomorrow (Monday to Friday) during opening times.
We will respond to requests within 6 working hours.
You can also:
- phone us on 01263 724500
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01263 724500
- use your NHS account (through the NHS website or NHS App) or SystmOnline to book an appointment, screening test or vaccination
- use our routine appointment with a clinician request form and we will respond within 6 working hours
All clinicians, including locum’s, will have your records available during the consultation. Our clinician appointments tend to be for routine matters that another member of the team cannot deal with. We ask that you book one appointment to discuss each individual problem you have. This is so the clinician has time to spend concentrating on each issue, without having to rush and possibly miss any details.
To continue to improve patient care you may be asked some questions to enable us to make the most appropriate appointment for your needs. If you would like to speak in private, we can offer you a side room to speak one to one with a member of our reception team.
Telephone appointments
We offer telephone appointments with most clinicians which can be booked in advance online.
Pregnant?
Please tell the dispenser or nurse if you are (or think you maybe) pregnant. Your medication will need to be reviewed.
Improved access appointments
Primary care appointments are available these include evenings and weekends. The types offered are telephone consultations, with a clinician during the morning before clinics start or face to face, primary care hubs appointments, these are available in the evenings and at weekends in North Norfolk at our local hubs.
Appointments at a primary care hub (North Walsham, Cromer, Fakenham and Hoveton.)
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: SystmOnline
- phone us on 01263 724500 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
We only visit patients at home if you are medically unable to travel to the Medical Centre.
Clinical staff can assess your needs more thoroughly, with the help of others if needed, at the Medical Centre rather than at your home.
If you are too ill to travel, the clinician may contact you by phone or arrange for another member of the team, such as a community paramedic, district nurse or emergency-care practitioner, to assess you at home.