Mental Health

The NHS Wellbeing Service (IAPT - Improving Access to Psychological Therapies)

The Wellbeing Service offer free help and support to improve wellbeing and manage stress, low mood and anxiety. Their aim is to reduce the onset of mental ill health, prevent deterioration and promote recovery by offering a range of webinars, talking therapies, employment support, peer support and social activities.

Telephone: 0300 123 1503



Childline is yours – a free, private and confidential service where you can talk about anything. Whatever your worry, whenever you need help, they are there for you online, on the phone, anytime.

Telephone: 0800 1111


Bulletin – First Line of Defence

Primary care mental health nurse Shelley thinks there should be more roles like hers in GP practices to support those seeking help. Read the article at


If you’re under 35 and struggling with suicidal feelings, or concerned about a young person who might be struggling, you can call Papyrus HOPELINEUK, weekdays 10:00-22:00, weekends 14:00-22:00 and bank holidays 14:00-22:00.

Telephone: 0800 068 4141

Text: 07786 209 697

Mental Health - Mundesley Medical Centre

If you have any concerns about your mental health then please request an appointment with Shelley Nelson our Primary Care Mental Health Nurse.  Shelley is part of our practice team so you will be seen here in the practice, either on the day of your request or a few days later.

Combat Stress

Combat Stres is the UK’s leading charity for veterans’ mental health. For a century, they’ve helped former servicemen and women with mental health problems such as anxiety, depression and post-traumatic stress disorder (PTSD).

Telephone: 08001 381 619

Text: 07537 404 719



Norfolk LGBT+ Project

Norfolk LGBT+ Project aims to relieve the mental and emotional suffering of people in Norfolk and Waveney who are lesbian, gay, bisexual or transgender (LGBT+) or in doubt of their sexuality or gender identity by the provision of advice, peer-support and information.

Telephone: 01603 219 299




The SOS Bus is a first point of contact for anyone visiting Norwich’s pubs and clubs between 21:30 – 03:30, Friday or Saturday nights whose well-being is threatened by illness or injury, emotional distress or other vulnerability.

Telephone: 07833 505 505



Free anonymous online chat for young people to discuss your mental health issues.



Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927




Tiny conversations to feel your best. Woe bot is on a mission to make mental health radically accessible.


The Mix

If you’re under 25, you can call The Mix, Sunday to Friday from 14:00-23:00.

Telephone: 0808 808 4994

First Response

First Responseis Norfolk and Suffolk NHS foundation Trust (NSFT)’s helpline for people experiencing mental health difficulties during the pandemic. The helpline is available to everyone, 24 hours a day, seven days a week, and can also be used by other health care professional needing to make referrals.

Telephone: 0808 196 3494


SHOUT is the UK’s first 24/7 text service, free on all major mobile networks, for anyone in crisis anytime, anywhere. It’s a place to go if you’re struggling to cope and you need immediate help.

Text: 85258

Campaign Against Living Miserably (CALM)

The Campaign Against Living Miserably (CALM) is leading a movement against male suicide, the single biggest killer of men under 45 in the UK.

Telephone: 0800 585 858


Eating Matters - Eating Disorders Counselling Service

Eating Matters is a Norfolk charity offering counselling for people with mild to moderate eating disorders in the community.

Telephone: 01603 767 062 




SANE is a leading UK mental health charity. They work to improve the quality of life for anyone affected by mental illness.

Telephone: 0300 304 7000 (16:30-22:30 every day)



The Norwich Centre

The Norwich Centre offer professional confidential counselling and will not turn anyone away for financial reasons. Please note that they are not a crisis service. 

Telephone: 01603 617 709




Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free, 24 hours a day 365 days a year.

Telephone: 116 123




Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393