in March and September 2017 a group of Receptionists from all over North Norfolk,
who all work in General Practice were invited to attend ‘The Signposting Workshops’.
This project was created and led by our very own Dr Kemp and Practice Manager Linda
Marquis. Those who attended the workshops discussed something called Signposting,
which is when receptionists advise patients to go to another organisation for
advice or treatment. An example of this would be if a patient had tooth pain and
requested to see a Doctor, a receptionist
would advise the patient to go to the dentist.
During the workshops the receptionists were able to share experiences from their
practices, including their successes, worries and any attempts at signposting that
may not have been to successful.
The workshops where a complete success with a great turnout. This showed how much
it meant for the receptionists to have this unique opportunity to take ownership
over their work. The input was vital to the success of the project and the initial
feedback showed that the receptionists enjoyed meeting each other and discussing
how they signpost patients already and will do more in the future to help patients
get the best service we can give.
Please click here to see North Norfolk's Signposting video for information for patients.
Or please click the video below.