We expect you to treat all our doctors and staff with respect. If the doctors need
the receptionists to ask you for more information, please answer them as fully and
clearly as possible. If you cannot keep an appointment, please let us know immediately.
We will not put up with violent or abusive patients and we may remove them from the
Our Practice staff are here to help you.
Our aim is to be as polite and helpful as possible to all patients.
If you consider that you have been treated unfairly or inappropriately, please ask
the reception staff to contact the manager or supervisor, who will be happy to address
However, shouting and swearing at Practice staff will not be tolerated under any
circumstances and patients who are abusive may be removed from the Practice List.